FAQ

SHOPPING WITH US

I would like some advice, can you assist?
It would be our pleasure and assist you. Please get in touch either by phone on or email.
T: +44 (0) 779933 7804 E: support@mokshabeauty.com
Is it safe to use my credit card?
It certainly is. When you order online with us, we use the most secure Secure Socket Layer (SSL) encryption technology so you can be assured that your order will be placed safely and securely.
Can I get Samples and Testers?
We do offer sample and testers from time to time. To get informed about our promotional offers, follow us on social media or join our VIP club.
How do I find out about offers and promotions?
Our VIP Club and social media sites are the best place to get amazing offers and promotions. If you're not already signed up, join us today!
Do you sell to Salons and Spas
We do and the easiest way to do this is to contact us on T: +44 (0) 779933 7803  and we can discuss our products and services with you in more detail.

MOKSHA BEAUTY PRODUCTS

Are Moksha products free from 'baddies'?
We are proud to guarantee that all our products are free from synthetic chemicals, pesticides, are not tested on animals and are safe for the environment. Throughout the years we have helped conscientious customers and spas worldwide experience the therapeutic (and guilt free) benefits of natural essential oils, whilst expanding our product range.
Are your products or any of the ingredients used in the products tested on animals?
No. None of our products or ingredients used are tested on any animal.
Where can I see what ingredients are contained in the products?
You can view the ingredients on the details page of each product. And of course you can contact us with any questions at support@mokshabeauty.com.
Are you products safe for me to use during pregnancy?
We are proud to guarantee that all our products are free from synthetic chemicals, pesticides, are not tested on animals and are safe to use during pregnancy.

ACCOUNTS AND ORDERS

How do I update my personal details?
To update your details in to your account login and select Account Information to amend.
Can I view my order history?
You can view your order history by logging into your account.
I haven't received my order or I have received the wrong product
If you have not received your order in the expected time frame or you have received the wrong product please contact our support team at support@mokshabeauty.com and our customer care team will be happy to assist.
My product is faulty or damaged, what do I do?
If you product is faulty or damaged we apologise and please please contact our support team at support@mokshabeauty.com and our customer care team will be happy to assist. We may arrange to collect the faulty goods or ask for you to provide a photograph for our own quality control procedures.